The problem
Vela’s own team could explain the product,
but new users hit the scheduling view and stalled before their first job was booked.
Every workflow was there, but nothing signalled what to do first.
The goal
Make the first hour in Vela self-explanatory,
so a new scheduler books a job without a training call.
The interface needed to guide attention without hiding the depth power users relied on.
The scope
01
Usability audit
02
Information architecture
03
Interface design system
04
Onboarding flow
A man in a denim shirt working on a tablet at a table beside a mug and a glass jug
Close-up of a dark software interface with rows of colored data bars
Results
Illustrative results from a fictional project.
A desk with a monitor showing charts, a laptop and a lamp by a window
“Once people could see how the scheduling flow actually worked, demo requests jumped by more than half.”
Sanne Bakker — Head of Marketing, Vela Systems